Statute

PUREMED Online Store Terms and Conditions

1. Table of Contents
2. Definitions
3. Contact
4. Technical Requirements
5. Ordering Process
6. Pricing, Currency & Payment
7. Order Fulfillment
8. Shipping & Duties
9. Right of Withdrawal
10. Returns & Refunds
11. Exceptions to the Right of Withdrawal
12. Complaints & Warranty
13. Personal Data & Privacy
14. Promotions & Contests
15. Governing Law & Final Provisions

1. Definitions

1.1. “Store” means the online store operated at https://puremed.com.pl by PUREMED Sp. z o.o.

1.2. “Seller” means PUREMED Sp. z o.o., ul. Antoniego Madalińskiego 9/7, 61-509 Poznań, Poland, KRS 0000851159, NIP 6653031960.

1.3. “Consumer” means a natural person making a purchase not directly related to their business or profession.

1.4. “Customer” means any natural person, legal entity or unincorporated entity using the Store, including Consumers and business Customers.

1.5. “Goods” means products offered for sale in the Store.

1.6. “Day(s)” means calendar days unless otherwise specified.

2. Contact

All inquiries—including English-language support—should be sent to: sklep@puremed.com.pl

We aim to reply within 24 hours on business days.

3. Technical Requirements

To use the Store, you need:

• A device with Internet access
• A modern web browser supporting JavaScript and cookies
• A valid e-mail address to receive order confirmations

4. Ordering Process

4.1. Add selected Goods to the shopping cart and proceed to checkout.

4.2. Choose delivery method and payment method.

4.3. Confirm order details and accept these Terms and Conditions.

4.4. Acceptance constitutes a sales contract between Customer and Seller.

4.5. Order confirmations are sent by e-mail upon dispatch.

5. Pricing, Currency & Payment

5.1. Currencies & Language Settings

The Store supports three currencies: Polish Złoty (PLN), Euro (EUR) and Swedish Krona (SEK). Currencies and page language are independent settings: you may select any combination (e.g., Polish language with EUR currency, or English language with PLN currency).

5.2. Pricing

All prices displayed in the Store reflect the selected currency and include VAT where applicable. International Customers (including the ones outside the EU) should note that their bank or payment provider’s exchange rate will apply when converting from Store currency to their account currency.

5.3. Payment Methods

Digital Wallets (Apple Pay, PayPo, etc.) are available only when the Store currency is set to PLN. If you select PLN at checkout, you can use Apple Pay (or other wallets), and your bank will convert the PLN charge to your account currency (e.g. EUR) at their exchange rate. Direct wallet payments in EUR or SEK are not supported.

For orders shipped within Poland:

• Bank transfer (PLN account)

All bank account details are available in the “Payment Methods” tab at the bottom of our website.

• mBank paynow, Przelewy24

• Cash on Delivery (COD)

• Credit/debit cards (Visa, Mastercard, Maestro)

• BLIK, Alior Raty

• PayPo, Apple Pay

For orders shipped outside Poland:

• Cash on Delivery is not available.

If your selected currency is non-PLN (EUR or SEK), the only available payment method is bank transfer to our account denominated in that currency—please ensure you select the correct currency before checkout; all bank account details are in the “Payment Methods” tab at the bottom of our site.

6. Order Fulfillment

6.1. Lead time is calculated from payment confirmation.

6.2. Estimated delivery times are shown in the Store.

6.3. Goods are delivered within Poland by default. International delivery is also available as described in Section 7 (Shipping & Duties).

7. Shipping & Duties

7.1. We ship worldwide, including outside the European Union.

7.2. Shipping cost is calculated at checkout by destination and weight.

7.3. For shipments outside the EU, any customs duties, taxes or import fees are borne by the Customer.

7.4. Delivery times may vary due to customs clearance.

8. Right of Withdrawal

8.1. Consumers may withdraw from the contract within 14 days of receiving the Goods without giving any reason.

8.2. To withdraw, notify Seller at sklep@puremed.com.pl using a clear statement.

8.3. The withdrawal period is met if the notification is sent before the 14-day deadline.

9. Returns & Refunds

9.1. After withdrawal, Customer has 14 days to return the Goods to:

PUREMED Sp. z o.o.
Przyczyna Dolna 13
67-400 Wschowa, Poland

9.2. Return shipping costs are paid by Customer, except where postal return is impossible (in which case costs are specified in the product description).

9.3. Seller will refund all payments, including standard delivery charges, no later than 14 days after both withdrawal notification and receipt of Goods (whichever is later).

9.4. Refunds use the original payment method. For COD, bank transfer or PayPo, refunds are via bank transfer to an account number provided by Customer.

9.5. Seller may withhold refund until Goods or proof of shipment is received.

9.6. Customer is liable only for diminished value resulting from handling beyond that necessary to establish the nature, characteristics, and functioning of the Goods.

10. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods that spoil quickly or have a short shelf life.
• Sealed Goods not suitable for return for hygiene reasons once unsealed.
• Goods mixed inseparably with other items after delivery.
• Audio or video recordings or software once unsealed.

11. Complaints & Warranty

11.1. Customers may submit complaints at sklep@puremed.com.pl.

11.2. The Seller is liable under the Polish Civil Code for defects (warranty) or guarantee if provided.

11.3. Response time for complaints is within 14 days.

12. Personal Data & Privacy

12.1. Seller processes personal data under GDPR (EU Regulation 2016/679) and Polish law.

12.2. Detailed privacy information is available in the “Privacy Policy” section at the bottom of our website.

13. Promotions & Contests

13.1. All promotion rules (e.g. photo contests, discount codes) are published on the Store.

13.2. Promotions may be subject to separate terms, including code validity, non-combinability, and usage limits.

14. Governing Law & Final Provisions

14.1. These Terms are governed by the laws of the Republic of Poland.

14.2. Disputes shall be resolved by the courts of Poznań, Poland.

14.3. The Polish-language version of these Terms is binding. The English version serves for convenience.